2 Wheel Dyno Works
A specific shout out goes to Nels and his outstanding customer support after the flash.
I had a specific issue with the flash that I wasn't 100% happy about, so I sent him an email explaining my issue on Saturday evening, New Years Eve. I figured since it was the holiday he would be off and I wouldn't hear a reply until Tuesday. Well, 15 minutes later (almost 9pm Saturday evening) I get a reply with all sorts of suggestions on things to try to fix my issue.
Since it was dark and well below freezing outside, I didn't get around to following his suggestions until the following morning. I again emailed him my results and asked him if he had any other course of action. Sure enough, within a few minutes he replied (Sunday, New Years Day, during the game... does he ever take time off?) and offered even more expert knowledge. Problem fixed and the bike runs silky smooth now.
Nels took the time, I presume on his day off, to help a customer with technical advice in a very timely and professional manner. I cant express enough thanks.